Common Questions
Here are some answers for the most common questions we get about RingFlare. Have additional questions? Reach us on our contact page.
Essentially, we provide everything you need to run your Answering Service. RingFlare is a fully cloud-based software solution designed specifically for medical answering services. We streamline call management, simplify agent training, improve customer satisfaction, and ensure HIPAA compliance for answering services.
We understand the critical nature of medical answering services and the importance of 24/7 availability. Our engineering team aims for a 99.99% uptime, which translates to less than 1 hour of unplanned downtime per year. So far in 2024, we've had only 32 minutes of downtime 😄
Yes, RingFlare is fully HIPAA compliant if configured correctly. We provide a Business Associate Agreement (BAA) to customers upon request to ensure compliance with HIPAA regulations.
Yes! We offer out-of-the-box support for many popular client-facing systems and can build custom integrations for your unique needs. Our team will work with you to ensure a seamless integration.
We offer bespoke pricing based on the size of your organization, call volume, and features needed. Please contact us for a customized quote.
Typical onboarding takes 2-3 months, depending on the complexity of your existing system, customization needs, and staff training times.
Yes! We offer comprehensive training programs, including live remote training sessions and optional on-site training.
We provide 24/7 technical support via phone, email, and a Slack channel specifically for your organization. All subscriptions include a dedicated account manager.
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